DJI Blunders, Days Wasted and More
#DJI #GimbalGrumble #GimbalTroubles //
Diagnosis bleak…camera, camera gimbal inoperable, the 45° gimbal tilt, right of center is a known issue coming out of the factory… Gimbal alignment, gimbal motor trouble(s). So, I thought I would re-post this ‘dm’ which included a 24+ day duration from workshop-to-DJI and back.
Keep in mind, ‘repair days’ are only calculated as ‘days in repair’ when the device is received by a DJI facility here in the US (CA? Maybe) or abroad (** the total # of repair days do not include ‘in transit’ days and not included in the UI status tracker **). Bummer! What malarkey! Good to know now folks! Yes, from a customers perspective, this was a nightmare. ‘Hey, we don’t count the time it take to and from customer to DJI and back, sorry about that…’ Also, assuming most of you, me included, we just don’t have a second Phantom 4 ProV2 just laying around the shop. Say, something like a defective gimbal, defective gimbal motor(s)? Moreover, a brand new drone was shipped back to DJI for repair. A nightmare I would prefer to not have again.